REFUND & RETURNS POLICY

Here at Nyromi, we take great pride in the exceptional quality of our luxurious hair. Your happiness means the world to us. Before we ship your order, we thoroughly check it to ensure it’s flawless.

While our return rate is super low, we understand if you need to send the hair back. Our return process is hassle-free because we want you to have the perfect item. Our dedicated team is ready to assist you every step of the way!

Here are our return conditions:

Time Frame: Returns must be initiated within 30 days of receiving the item.

Shipping: Returns are at the expense of the customer. Please ensure you obtain proof of delivery from your courier.

Item Condition:

* The hair must remain in its original state; it should not be washed, shampooed, conditioned, or have any products applied.

* Do not alter, style, or cut the hair or lace in any way.

* All security tags and original packaging must remain intact and unremoved.

* The hair must not be brushed, combed, or handled excessively.

Refund Process:

To ensure a seamless and efficient refund process, follow these steps:

* Initiate the Return: Contact Nyromi Hair within 14 days of receiving your purchase to start the return process.

* Prepare the Package: Securely pack the hair extensions in the original packaging while meeting all outlined conditions.

* Shipping: Use a reliable courier with tracking and confirmation. Tracking the package is crucial as we are not liable for lost items.

* Receipt and Inspection: Upon receiving the package, Nyromi Hair will inspect it. If it meets our return conditions, we will proceed with your refund.

* Processing Time: Refunds are processed within 14 days of receiving and inspecting the returned item(s).

If the returned hair fails to meet our conditions or shows signs of alteration, it will be sent back to you. Our policy is stringent to uphold the high standards and hygiene of our products.

Shipping Policy

We are pleased to offer complimentary shipping to all destinations within the UK. For international orders, we provide a flat-rate shipping fee of £25 to ensure your items reach you promptly and safely. We aim for a shipping timeframe of 1-3 days. Our commitment is to process items on the same day of order, with shipping occurring the following day. Please note that processing times may vary during peak periods or sales events. Thank you for choosing us for your purchase, and we hope you enjoy your shopping experience.

By purchasing from Nyromi Hair, you confirm that you have read, understood, and agreed to our return policy.

Note: Nyromi Hair reserves the right to amend this policy without prior notice. Please visit our website regularly for updates.