REFUND & RETURNS

At Nyromi Hair, we take immense pride in the exceptional quality of our luxurious hair products. Your satisfaction is our priority, and every order is thoroughly inspected to ensure it meets our flawless standards.

While our return rate is low, we understand that returns may occasionally be necessary. Our hassle-free return process is designed to make it as smooth as possible, with our dedicated team ready to assist you every step of the way.

Return Conditions
Time Frame: Returns must be initiated within 14 days of receiving your order.
Shipping: Return shipping costs are the customer’s responsibility. Please ensure you obtain proof of delivery from your courier.

Item Condition:
Hair must remain in its original state and must not be washed, shampooed, conditioned, or have any products applied.
Hair and lace must not be altered, styled, or cut.
All security tags and original packaging must be intact.
Hair must not be brushed, combed, or handled excessively.

Refund Process
Initiate the Return: Contact Nyromi Hair within 14 days of receiving your order to begin the process.
Prepare the Package: Securely pack the hair in its original packaging, ensuring all return conditions are met.
Shipping: Use a reliable courier with tracking and delivery confirmation, as we are not liable for lost packages.
Inspection: Once we receive the item, it will be inspected. If all return conditions are met, the refund will be processed.

Processing Time: Refunds will be completed within 14 days of receiving and inspecting the return.
If the returned hair does not meet our conditions or shows signs of alteration, it will be returned to you. This policy ensures we uphold the highest standards of quality and hygiene.

Shipping Policy
We are pleased to offer complimentary shipping within the UK. For international orders, a flat shipping fee of £25 applies.

Shipping Timeframe: 1-7 days (pre-order & wigs exluded)
Processing: Orders are processed on the same day of purchase, with shipping occurring the next business day. Please note that processing times may vary during peak periods or sales events.
Thank you for choosing Nyromi Hair. We are committed to delivering a seamless shopping experience and exceptional products.

By purchasing from Nyromi Hair, you confirm that you have read, understood, and agreed to our return policy.

Note: Nyromi Hair reserves the right to amend this policy without prior notice. For the latest updates, please visit our website regularly.

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